Every call is a client, a matter, or money. Answer accordingly.
For a firm, the phone is where clients form their first impression and where billable conversations happen all day. Our legal setup keeps intakes captured, attorneys reachable on their terms, and every call accounted for — from first consultation to final invoice.
The phone is a revenue system. Most firms treat it like a utility.
Ask any managing partner where new business comes from, and the honest answer is usually the phone. A potential client calling three firms hires the one where a human answered, sounded organized, and captured the details. And once they sign, the phone keeps earning: status calls, negotiations, the quick question that becomes 0.2 on the invoice — if anyone remembered to write it down. The firm's phones sit quietly next to its rainmakers on the revenue chart, and most get about as much attention as the copier.
CocoaVoIP starts your firm from a working legal configuration, not a blank switchboard: intake calls recorded and transcribed so nothing a potential client said gets lost between first call and engagement letter, direct extensions each attorney controls, and timestamped call logs that make reconstructing phone time for invoices painless instead of archaeological. Voicemail stays confidential — encrypted, transcribed to the right attorney's email, and out of shared mailboxes where it doesn't belong. Most firms are live the same day.
Built for how a firm actually works the phones.
Every feature below is included on every plan — this is the legal starting configuration we set up with you, free.
Recorded intake calls
First consultations recorded and transcribed, so nothing a potential client said gets lost between intake and engagement letter — and intake staff stop scribbling while they should be listening.
Attorney direct extensions
Each attorney controls when their line rings through, goes to an assistant, or holds calls entirely. Depositions stay uninterrupted without the attorney going dark.
Call logs for billing support
Timestamped call histories per client number make reconstructing phone time for invoices painless. That twelve-minute call from Tuesday stops being a guess.
Confidential voicemail
Encrypted messages with email transcripts, delivered to the attorney they were left for — and kept out of shared mailboxes where they don't belong.
Apps that go to the courthouse
Mobile and desktop apps put the firm's number in every attorney's pocket. Return a client call from the courthouse steps without ever showing a personal cell.
After-hours intake, captured
People call lawyers when the problem happens, not during office hours. Evening callers leave a message that's transcribed and emailed, queued for a first-thing callback.
Follow one call through the firm.
Here's the legal starting configuration, step by step — every piece of it adjustable on your onboarding call.
- 1
The greeting sorts callers politely
“Existing client,” “new legal matter,” “billing” — each option rings the right desk, so a potential client never waits behind an invoice question.
- 2
New matters get the intake treatment
The call rings your intake desk first, with recording announced and transcription running — so the facts of the case survive verbatim, not as margin notes.
- 3
Existing clients reach their attorney's rules
Direct extensions follow each attorney's own settings: ring through, route to an assistant, or hold everything until the deposition ends.
- 4
Voicemail lands where it should
Messages are encrypted and transcribed to the intended attorney's email alone. Nothing privileged sits in a mailbox the whole office can browse.
- 5
The log writes itself
Every call gets a timestamped entry against the caller's number, so month-end billing reconstruction takes minutes instead of a guilty afternoon.
Law firm questions, answered straight.
Put the firm's phones on the record.
A quick call with a setup specialist and your legal configuration goes live the same day — 30-day free trial, no credit card, keep your number.
✓ Live in 10 minutes · ✓ Free number porting · ✓ 30-day money-back guarantee
