The office is a truck. The phones should keep up.
HVAC, plumbing, electrical, roofing — the person booking jobs might also be driving one. This setup keeps dispatch sane during the morning rush and makes sure a burst pipe at midnight still finds a human, not a full mailbox.
Every missed ring is a job on someone else's schedule.
A homeowner with a dead furnace does not leave a voicemail and wait. They hang up and dial the next company on the search results — which means the trades lose more revenue to busy signals than to bad reviews. And the worst of it lands between 7 and 9am, when yesterday's callbacks, today's no-heats, and three techs asking about their first stop all hit one dispatcher at once.
CocoaVoIP starts your shop from a working trades configuration, not a blank switchboard: a queue that holds the morning flood in an orderly line, forwarding that puts field techs on the phone without giving out their personal cells, and an after-hours menu that knows the difference between an emergency and a tune-up. You adjust the details on a quick onboarding call — most shops are live the same day.
Built for the way a shop actually rings.
Every feature below is included on every plan — this is the home-services starting configuration we set up with you, free.
Dispatcher queue
Morning call floods stack up in an orderly line with callback offers, instead of ringing busy while customers dial your competitor. The dispatcher works the queue; nobody gets a busy signal.
Tech cell forwarding
Route jobs to field techs' phones by crew or territory, showing the company number so customers never save a tech's personal cell — or take them along when they leave.
After-hours emergency line
A menu that separates “no heat, house is 40 degrees” from “schedule a tune-up” and only wakes the on-call tech for the first one. Everything else waits politely until morning.
On-my-way texts
A quick SMS with an arrival window cuts down the “where's my technician?” calls that eat the dispatcher's day — sent from the company number customers already know.
Voicemail that reads itself
Every voicemail lands in email with an AI transcript, so the dispatcher can scan ten messages in the time it used to take to listen to one — and call back the emergency first.
Works when the office internet doesn't
If the shop connection drops, calls automatically fail over to the mobile app on cell data or forward to any number you choose. A router hiccup never sends a no-heat call to voicemail.
What a call to your shop actually does.
Here's the trades starting configuration, step by step — every piece of it adjustable on your onboarding call.
- 1
The greeting sorts the caller
“Book a service call,” “check on today's appointment,” “billing” — each option takes a different path, so the dispatcher only touches the calls that need a human.
- 2
Booking calls join the queue
During the morning rush, new-job calls hold in line with their place announced and a callback offer — no busy signal, no caller shopping your competitors while on hold.
- 3
Status checks get answered by text
Callers asking where the tech is can get an on-my-way text with an arrival window instead of pulling the dispatcher off the booking line.
- 4
Field techs answer as the company
Calls routed to a tech's cell show your business number both ways. The customer sees one company, and the tech's personal number stays personal.
- 5
After close, emergencies find the on-call tech
The after-hours menu asks one question: is this an emergency? Real ones ring the on-call rotation's cell; everything else becomes a transcribed voicemail waiting in the morning email.
Trades and home-services questions, answered straight.
Give your dispatcher a fighting chance.
A quick call with a setup specialist and your trades configuration goes live the same day — 30-day free trial, no credit card, keep your number.
✓ Live in 10 minutes · ✓ Free number porting · ✓ 30-day money-back guarantee
