Three departments. One number. Zero crossed wires.
Dealerships and repair shops juggle three very different callers — service customers, parts counters, and sales prospects — on one advertised number. We split them at the greeting and keep customers updated without tying up your advisors.
Every caller wants a different department. They all dial one number.
Listen to an automotive phone line for an hour and you'll hear the problem: a customer checking whether her brakes are done, a shop across town asking if you stock an alternator, and someone who saw a truck online and wants to know if it's still on the lot. Three callers, three departments, three very different values per call — and in most shops they all ring the same handset, where whoever grabs it plays receptionist instead of doing their job.
CocoaVoIP starts your shop from a working automotive configuration: a greeting that splits service, parts, and sales at the first ring, each department with its own ring group and hours. Status updates go out as texts from the shop's number, Monday-morning callers hold their place in a callback queue instead of hanging up, and separate tracking numbers on each ad finally show which listings actually sell cars. Most shops are live the same day.
Built for the way a shop actually rings.
Every feature below is included on every plan — this is the automotive starting configuration we set up with you, free.
Service / parts / sales menu
Each department gets its own ring group and hours, so a brake-job question never rings the sales floor and a hot sales lead never waits behind a parts lookup.
Vehicle status texts
“Your car's ready” as an SMS from the shop's number beats five rounds of phone tag per repair order — and the customer's reply lands back with their advisor.
Callback queues for service
Monday-morning callers keep their place in line and get rung back in order, instead of abandoning to the shop down the street after two minutes of hold music.
Ad tracking numbers
Separate numbers for each marketplace and campaign show which listings actually sell cars — so next month's ad budget goes where the phone actually rang.
Department-aware hours
Sales stays open later than service? Each menu option follows its own schedule, and after-hours callers hear when that department reopens instead of ringing an empty counter.
Voicemail that reads itself
Every missed call becomes an AI-transcribed email to the right department, so the advisor can skim ten overnight messages with one coffee instead of dialing into a mailbox.
What a call to your shop actually does.
Here's the automotive starting configuration, step by step — every piece of it adjustable on your onboarding call.
- 1
The greeting sorts the caller
“Service,” “parts,” “sales” — three options, three departments, decided in the first five seconds. Nobody plays switchboard operator between the counter and the lot.
- 2
Each department rings its own people
Service calls ring the advisors, parts rings the counter, sales rings the floor — each on its own schedule, so a closed department never swallows a live caller.
- 3
Busy lines offer a callback
When every service advisor is on a call, the caller can press one to hold their place in the queue and hang up. The system rings them back in order — no hold music marathon.
- 4
Status updates go out by text
When the car is ready, the advisor sends one SMS from the shop's number. The customer confirms pickup by reply, and the phone line stays free for new business.
- 5
Tracking numbers tally the score
Calls from each marketplace listing and ad campaign arrive on their own numbers, so at month's end you know exactly which ads made the phone ring — and which just made noise.
Automotive questions, answered straight.
Put every caller in the right bay.
A quick call with a setup specialist and your automotive configuration goes live the same day — 30-day free trial, no credit card, keep your number.
✓ Live in 10 minutes · ✓ Free number porting · ✓ 30-day money-back guarantee
